Where do you send a CNA long-term care invoice?
For individual CNA policies, fax claims to 952-983-5194 or upload them in the Long-Term Care Member Center at Ltcpolicyhub.com/cna. CNA's long-term care claims are handled by illumifin, a third-party administrator, so the paperwork and letters may carry that name. Group policies have their own fax and mailing address, listed below. CNA's group page says not to email claims or invoices.
Weekly caregiver timesheet, monthly summary, care notes, proof of payment log, cover and follow-up letters, and a CNA send-to checklist. 11-page PDF.
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Ltcpolicyhub.com/cna (Member Center)952-983-5194 (individual) or 866-357-8479 (group)Group: CNA Group Long Term Care, P.O. Box 64887, St. Paul, MN 55164800-262-1037 (individual) or 866-308-0278 (group)What to include
- Your policy number and claim number on every page.
- Each date of service, what care was given, and the charge.
- Proof of what you paid, such as canceled checks or bank records.
- Care notes from the caregiver for home care.
- Forms are in the Member Center. CNA doesn't publish a full invoice checklist online, so call the claims line to confirm what your claim needs.
The gaps we check for before it goes out
A missing claim number, visits with no services listed, dates outside the billing month, and totals that don't match hours times the rate. For group policies, sending by email instead of fax or mail.
Questions
Who processes CNA long-term care claims?
illumifin, a third-party administrator, per CNA's long-term care contact page.
Can I email CNA a long-term care invoice?
CNA's group long-term care page says not to use email to file a claim or send invoices. Use the Member Center, fax, or mail.
What is the CNA long-term care claims phone number?
800-262-1037 for individual policies and 866-308-0278 for group policies.
Source: CNA's own claims pages (cna.com (Long-Term Care Member Center, administered by illumifin)), checked October 23, 2026. Your claim approval letter overrides anything general here. If something doesn't match what you were told, call 800-262-1037.