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Genworth long-term care claims

Where do you send a Genworth long-term care invoice?

Email it to ltcinvoices@ltc-claims.com, fax it to 888-557-5526, or mail it to Genworth's Lynchburg P.O. box below. Put the policy number and claim number on every page. Genworth says eligible payments are generally made within 20 business days of receiving invoices in good order, so the clock starts when the invoice is complete.

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What Genworth asks for on every invoice

• A complete description of the services provided, for each visit or day.
• The amount actually paid for each reimbursable expense.
• Care notes with the invoice, when they apply. For home care they almost always do.
• Your policy number and claim number on the completed form.
• Independent caregivers can use Genworth's own form, the Invoice for Independent Care Providers, from its LTC claims forms page.

The gaps we check for before it goes out

Visits with no services listed, a missing claim number, home care sent without care notes, dates that spill into another month, and amounts that don't add up to hours times the approved rate. Each one is small. Each one can keep an invoice from counting as in good order.

Questions

How long does Genworth take to pay a long-term care invoice?

Genworth says eligible payments are generally made within 20 business days of receiving invoices in good order, or within your state's required timeframe.

Who can send invoices to Genworth?

You, your personal representative, or your care provider. Facilities can register on Genworth's online platform and submit for you.

What is the Genworth long-term care claims phone number?

800-876-4582, Monday to Thursday 8:30 AM to 6 PM ET and Friday 9 AM to 6 PM ET.

Can I email Genworth long-term care invoices?

Yes. Genworth publishes ltcinvoices@ltc-claims.com for invoices and ltcdocuments@ltc-claims.com for documents for review.

Source: Genworth's own claims pages (genworth.com/claims/long-term-care-claims), checked October 23, 2026. Your claim approval letter overrides anything general here. If something doesn't match what you were told, call 800-876-4582.