What does New York Life need with a long-term care invoice?
For ongoing home care claims, New York Life asks for its Long-Term Care Daily Visit Notes and Care Log, sent weekly with the weekly care invoice. Each day of care is recorded, and the form is signed and dated by the caregiver and by the claimant or legal representative. Send it by e-fax to claimsfax@newyorklifeltc.com, by fax, or by mail.
Weekly caregiver timesheet, monthly summary, care notes, proof of payment log, cover and follow-up letters, and a New York Life send-to checklist. 11-page PDF.
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claimsfax@newyorklifeltc.com (e-fax)908-840-3043 or 908-840-3046 (the form lists both; confirm by phone)Attn: Claims Department, PO Box 64670, St. Paul, MN 55164-0670800-224-4582What the Daily Visit Notes need
- Services recorded for each day of home care.
- The whole form completed.
- Signed and dated by the caregiver and by the claimant or legal representative.
- For cognitive impairment claims, the supervision box checked and any cueing noted in the daily living sections.
- Sent weekly with the weekly care invoice.
The gaps we check for before it goes out
Missing signatures, days with no services recorded, and notes that don't match the invoice dates.
Questions
How often does New York Life want long-term care invoices?
For ongoing home care claims, its Daily Visit Notes form says to send the notes weekly with the weekly care invoice.
What is the New York Life long-term care claims number?
800-224-4582.
Source: New York Life's own claims pages (New York Life form LTC-DVN&CL), checked October 23, 2026. Your claim approval letter overrides anything general here. If something doesn't match what you were told, call 800-224-4582.