Where do you send Thrivent long-term care billing statements?
Fax them to 800-225-2264, marked Attn: LTC Claims, or mail them to Thrivent's Appleton P.O. box below. Thrivent's approval letter tells you whether ongoing bills are needed. Facility claims may need monthly detailed billing statements, and home health claims may need daily care notes.
Weekly caregiver timesheet, monthly summary, care notes, proof of payment log, cover and follow-up letters, and a Thrivent send-to checklist. 11-page PDF.
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800-225-2264 (Attn: LTC Claims)Long-Term Care Claims, Thrivent, PO Box 8075, Appleton, WI 54912-8075920-628-6716 (claim status) or 920-628-6715 (start a claim)What Thrivent asks for
- Initial billing statements from each qualifying provider.
- Monthly detailed billing statements for facility claims, when your approval letter asks for them.
- Daily care notes for home health claims, when requested.
- Your Thrivent ID or contract number on everything you send.
The gaps we check for before it goes out
Statements that aren't detailed by service, missing care notes for home care, and missing contract numbers.
Questions
How does Thrivent pay long-term care benefits?
Expense-reimbursement contracts pay at month end once the monthly billing statement arrives. Indemnity contracts pay 30 days of benefits every 30 days.
How do I start a Thrivent long-term care claim?
Call 920-628-6715. A nurse does a free Benefit Eligibility Assessment.
Source: Thrivent's own claims pages (thrivent.com Long_Term_Care-Claim_Process.pdf), checked October 23, 2026. Your claim approval letter overrides anything general here. If something doesn't match what you were told, call 920-628-6716.