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MetLife long-term care claims

Where do you send a MetLife long-term care invoice?

Email it to longtermcareclaims@metlife.com, fax it to 1-866-722-1180, or mail it to MetLife's Lexington P.O. box below. Pick one method. MetLife says duplicates slow processing. MetLife says it generally pays within 10 business days of receiving complete invoices.

Check your MetLife invoice before you send it

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What MetLife asks for

• The insured's name and the dates of service or invoiced month.
• Room and board and every other charge broken out separately.
• Any hospitalization noted on the invoice.
• Typed, on the approved provider's letterhead (MetLife's facility guide).
• Sent only after the care happens and after you've been told you're eligible.
• PDF attachments. MetLife won't open Google Drive or iCloud links, zip files, or password-protected files.

The gaps we check for before it goes out

Invoices sent two ways at once, attachments shared as links, charges lumped into one line, and bills dated before the care happened.

Questions

How long does MetLife take to pay a long-term care invoice?

MetLife says it generally pays within 10 business days of receiving complete invoices.

How do I start a new MetLife long-term care claim?

Call a Benefit Intake Specialist at 800-308-0179. MetLife sends an initial claim packet you return by email to LTCIntake@metlife.com, fax to 1-859-825-6751, or mail.

Can I send MetLife a Google Drive link?

No. MetLife says it won't open links to third-party storage, zip files, or password-protected files. Attach PDFs.

Source: MetLife's own claims pages (metlife.com/ltc/ltc-claims-process), checked October 23, 2026. Your claim approval letter overrides anything general here. If something doesn't match what you were told, call 1-888-687-0977.