Where do you send OneAmerica long-term care claim documents?
Email them securely to longtermcareclaims.ind@oneamerica.com through secure-oneamerica.com, fax them to 317-285-5239, or mail them to the Indianapolis P.O. box below. OneAmerica asks you to call first to talk through care providers, and to send the claim form after services begin, with the Attending Physician's Statement.
Weekly caregiver timesheet, monthly summary, care notes, proof of payment log, cover and follow-up letters, and a OneAmerica send-to checklist. 11-page PDF.
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longtermcareclaims.ind@oneamerica.com (send through secure-oneamerica.com)317-285-5239OneAmerica Financial Partners, Inc., Long-Term Care Claims, P.O. Box 6008, Indianapolis, IN 46206-6008800-352-6608 (8 to 5 ET)What OneAmerica asks for
- The policy number on the claim form and the Attending Physician's Statement.
- Page 4 of the claim form signed and dated.
- Care already started before the claim form is sent.
- OneAmerica doesn't publish a full invoice checklist online. Call to confirm what ongoing bills need.
The gaps we check for before it goes out
Unsigned page 4, a missing policy number, and claim documents sent by regular email instead of the secure link.
Questions
How do I send OneAmerica long-term care documents securely?
OneAmerica publishes longtermcareclaims.ind@oneamerica.com and asks you to use secure-oneamerica.com for secure delivery.
What is the OneAmerica long-term care claims number?
800-352-6608, 8 AM to 5 PM ET, Monday to Friday.
Source: OneAmerica's own claims pages (oneamerica.com/file-a-claim/long-term-care/ltc-claims-process), checked October 23, 2026. Your claim approval letter overrides anything general here. If something doesn't match what you were told, call 800-352-6608.